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Katie Johnson

Author Bio

Dr. Katie Johnson leads education research for thought leadership at Qualtrics. She came to Qualtrics after working as a Content Director for Hanover Research and has served in multiple other research and analyst roles at universities and research institutions. Her passion lies in using research as a tool for solving complex problems in education.

Articles attributed to Katie Johnson

Smoothing the transition from school to work with work-based learning

The world of work is rapidly evolving: the rise of remote and hybrid work, the digitization and automation of many jobs, and growing efforts to create greener economies are changing the demand for ski...

By Jenna Milani, Katie Johnson, Sydney Heimbrock

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson